Privacy Policy

Information We Collect

We collect information you provide directly, such as your name, email, phone number, shipping and billing addresses, and payment details, when you create an account, place an order, or contact customer support. We also automatically collect certain data — such as device type, browser, IP address and browsing behaviour on our site — through cookies and analytics tools.

How We Use Your Information

Your information is used to process and deliver orders, communicate order updates, provide customer support, personalise your shopping experience, prevent fraud, and — where you've opted in — send marketing communications about new collections and offers.

How We Protect Your Information

We use industry-standard encryption (TLS/SSL) for all data in transit, hash all stored passwords, and restrict access to personal data to employees who need it to perform their job. Payment card details are never stored on our servers; all transactions are processed through PCI-DSS compliant payment gateways.

Cookies

We use cookies to keep you signed in, remember items in your cart and wishlist, and understand how visitors use our site so we can improve it. You can disable cookies in your browser settings, though some site features may not work correctly.

Sharing Your Information

We share your information only with service providers who help us operate our business — payment processors, shipping carriers, and analytics providers — each bound by confidentiality obligations. We never sell your personal data to third parties.

Your Rights

You can access, update or delete your account information at any time from My Account, or by contacting privacy@clutchea-leather.com. You may also request a copy of the data we hold about you.

Contact Us

For any privacy-related questions, write to privacy@clutchea-leather.com or use the contact form on our Contact Us page.